{"id":16174,"date":"2023-04-11T13:59:51","date_gmt":"2023-04-11T10:59:51","guid":{"rendered":"https:\/\/insly.com\/?p=16174"},"modified":"2023-04-11T13:59:51","modified_gmt":"2023-04-11T10:59:51","slug":"legacy-software-review-what-to-look-out-for","status":"publish","type":"post","link":"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/","title":{"rendered":"Legacy software review \u2013 what to look out for"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p><span data-contrast=\"auto\">Insurance is a complex industry, with its own unique language, systems, and processes. It\u2019s partly because of this complexity that digitisation has been slow to take hold, and why many insurance companies and MGAs have been reluctant to update their legacy software and IT systems. Doing so can seem prohibitively complicated, time-consuming, not to mention costly.\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But as the world becomes more digital, as competition increases, and customers demand more from their insurance cover, the need to update legacy systems is becoming critical. Furthermore, with no-code solutions, making the transition doesn\u2019t need to be as daunting as it might initially seem.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you\u2019re in the process of reviewing your legacy software, and considering an update, here are the big issues you should be looking out for:\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Too many manual processes\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Legacy systems have usually been bolted together over several years, which means that integration is patchy, with gaps in what is and isn\u2019t covered by the system. Consequently, your team ends up filling the gaps by copying and exporting documents, swapping between systems, and re-keying information. Our research <\/span><span data-contrast=\"auto\">found that underwriters can\u202f<\/span><a href=\"https:\/\/www.youtube.com\/watch?v=lHnZnSDZJMM\"><span data-contrast=\"none\">waste approximately three hours<\/span><\/a><span data-contrast=\"auto\">\u202fperforming manual admin tasks; time <\/span><span data-contrast=\"auto\">which could be spent doing higher-value jobs to support business growth. So, if you find your team spending too much time on tasks that are draining their<\/span><span data-contrast=\"auto\"> time, energy, and morale, then it is most likely time for an update.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Lack of flexibility to adapt and grow\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">We live in a fast-moving world, and insurance businesses and MGAs need the flexibility to pivot, launch new products, adapt to changing circumstances, and scale their systems. However, the rigidity and inflexibility of legacy systems can prevent these changes from happening. Outdated technology stacks aren\u2019t easily updated, don\u2019t integrate well with newer applications, and don\u2019t enable processes to be streamlined. So, if you find yourself wondering how your current IT systems will support your growth ambitions, it\u2019s probably time to find a new solution.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Lack of visibility of your operations<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Data is vital to running any successful business today, and companies that collate and leverage their data successfully are at a huge advantage. It\u2019s no different for insurance businesses, which need data for accurate underwriting, pricing, tracking claims and services, plus managing accounting processes, and reporting back to capacity providers and other stakeholders. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But if you\u2019re over-reliant on legacy software then maximising data becomes virtually impossible, hindered by siloes, a lack of consistency, plus errors from manual processes. Modern systems remove all these issues by collecting and collating data and providing reports automatically. They can even use APIs to draw data from external sources, giving you an unprecedented view of what is going on, not only in your business, but in the wider industry as well.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Poor customer experience<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Insurance customers today expect a personalised, seamless digital journey, clear communication, and timely, accurate responses, or they won\u2019t hesitate to go elsewhere. But if you\u2019re relying on legacy software, providing the service that customers expect is likely to become increasingly difficult.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">With the latest technology, insurance businesses can personalise the customer journey, while using AI to streamline and automate the onboarding and claims process. New systems also enable companies to integrate a range of customer communication channels, as well as online portals, giving clients a variety of options for purchasing, making claims, and staying up to date with their insurance cover.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Clunky partner channels\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Capacity and distribution partners are vital for running a successful insurance business. But if your partners can\u2019t easily access the information that they need from your legacy systems, then it could put the future relationship in jeopardy. For example, do you have a comprehensive policy administration system in place? Can they access accurate pricing without speaking to a member of your team? And are you able to access data and reports on performance, commission rates, and claims? If not, then it\u2019s time for a system that streamlines your partner relationships.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Invest now and reap the rewards<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Reviewing and updating technology can seem like a laborious task when you want to focus your energies on running of your business. But, if your company is suffering from all or any of the above issues, putting the time in now will be more than worth it to drive improved customer satisfaction, employee engagement, and ultimately business growth.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">Plus, with the latest no-code software solutions like Insly, updating legacy software doesn\u2019t need to be a long, drawn-out process. All our software modules are tailor-made for the needs of insurance businesses and MGAs, spanning the entire value chain, from underwriting to claims, accounting and reporting. So, you don\u2019t need to involve developers, and everything can be up and running in a matter of weeks \u2013 or even faster.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you would like to find out more about how Insly&#8217;s low-code insurance software can enhance operations at your MGA or insurance company, contact us to\u202fbook a demo now.\u202f<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><span data-contrast=\"auto\"><span style=\"color: #000000;\"><a class=\"btn light-green-border medium radius animated animation-delay-1 book-a-demo, popmake-10953\" href=\"#\">Book a demo<\/a><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurance is a complex industry, with its own unique language, systems, and processes. It\u2019s partly because of this complexity that digitisation has been slow to take hold, and why many insurance companies and MGAs have been reluctant to update their legacy software and IT systems. Doing so can seem prohibitively complicated, time-consuming, not to mention [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":16180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[39,78],"tags":[106,26],"class_list":["post-16174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insurance-innovation","category-mga","tag-automated-insurance","tag-insurance-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Legacy Software Review for Insurance Companies | Insly<\/title>\n<meta name=\"description\" content=\"Learn about the big issues to look out for when reviewing and updating legacy software in the insurance industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legacy Software Review for Insurance Companies | Insly\" \/>\n<meta property=\"og:description\" content=\"Learn about the big issues to look out for when reviewing and updating legacy software in the insurance industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\" \/>\n<meta property=\"og:site_name\" content=\"Insly - Design &amp; deliver insurance products\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inslycom\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-11T10:59:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/insly.com\/wp-content\/uploads\/2023\/04\/Legacy-software-review-blog-post.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2004\" \/>\n\t<meta property=\"og:image:height\" content=\"782\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohammadreza Gharaeiyan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@insly_com\" \/>\n<meta name=\"twitter:site\" content=\"@insly_com\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohammadreza Gharaeiyan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\"},\"author\":{\"name\":\"Mohammadreza Gharaeiyan\",\"@id\":\"https:\/\/insly.com\/en\/#\/schema\/person\/950c68d1ff5bf7ef863ec7ad752aa8e5\"},\"headline\":\"Legacy software review \u2013 what to look out for\",\"datePublished\":\"2023-04-11T10:59:51+00:00\",\"dateModified\":\"2023-04-11T10:59:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\"},\"wordCount\":842,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/insly.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/insly.com\/wp-content\/uploads\/2023\/04\/Legacy-software-review-blog-post.png\",\"keywords\":[\"Automated insurance\",\"insurance innovation\"],\"articleSection\":[\"Insurance Innovation\",\"MGA\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\",\"url\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\",\"name\":\"Legacy Software Review for Insurance Companies | Insly\",\"isPartOf\":{\"@id\":\"https:\/\/insly.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/insly.com\/wp-content\/uploads\/2023\/04\/Legacy-software-review-blog-post.png\",\"datePublished\":\"2023-04-11T10:59:51+00:00\",\"dateModified\":\"2023-04-11T10:59:51+00:00\",\"description\":\"Learn about the big issues to look out for when reviewing and updating legacy software in the insurance industry.\",\"breadcrumb\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#primaryimage\",\"url\":\"https:\/\/insly.com\/wp-content\/uploads\/2023\/04\/Legacy-software-review-blog-post.png\",\"contentUrl\":\"https:\/\/insly.com\/wp-content\/uploads\/2023\/04\/Legacy-software-review-blog-post.png\",\"width\":2004,\"height\":782,\"caption\":\"Legacy software review\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/insly.com\/en\/blog\/legacy-software-review-what-to-look-out-for\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/insly.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Legacy software review \u2013 what to look out for\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/insly.com\/en\/#website\",\"url\":\"https:\/\/insly.com\/en\/\",\"name\":\"Insly - 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