{"id":17220,"date":"2023-12-19T17:59:43","date_gmt":"2023-12-19T14:59:43","guid":{"rendered":"https:\/\/insly.com\/?p=17220"},"modified":"2025-02-12T11:44:56","modified_gmt":"2025-02-12T08:44:56","slug":"customer-story-insly-helps-ridge-canada-deliver-data-powered-cyber-insurance","status":"publish","type":"post","link":"https:\/\/insly.com\/en\/blog\/customer-story-insly-helps-ridge-canada-deliver-data-powered-cyber-insurance\/","title":{"rendered":"Customer Story: Insly helps Ridge Canada deliver data-powered cyber insurance"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">When Ridge Canada wanted to enhance decision-making, scale its operations, and better support its brokers and end clients, it chose Insly due to its flexibility, data management capability and specialist insurance expertise. <\/span><\/i><i><span style=\"font-weight: 400;\">With three products now built on Insly, Ridge can bind its specialist cover in just ten minutes, and the business is growing fast, with thousands of policies being quoted in the last 12 months.<\/span><\/i><i><span style=\"font-weight: 400;\">\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: center;\"><iframe src=\"\/\/www.youtube.com\/embed\/I3tYtUrZf_g\" width=\"800\" height=\"449\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 style=\"text-align: justify;\"><b>A cyber and technology specialist with big ambitions<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWe knew pretty early on that data management was going to be a very paramount and required element if you wanted to write cyber insurance in a sustainable and profitable way,\u201d says Greg Markell, President and CEO of <\/span><a href=\"https:\/\/www.ridgecanada.insure\/\"><span style=\"font-weight: 400;\">Ridge Canada<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It was this realisation that led the MGA &#8211; a cyber, technology and governance specialist &#8211; to seek out a new policy and data management platform, and eventually partner with Insly for its back-end technology needs.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Founded in 2016 by Governor Tom Ridge, previously Secretary Ridge, the first person to lead US homeland security, Ridge Canada started with the mission of enabling Canadian SMEs to transfer cyber security risks.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">But, realising that cyber is a governance issue as much as a technology issue, it has since expanded its offering, launching new products such as Directors &amp; Officers (D&amp;O), and Errors &amp; Omissions (E&amp;O) alongside its cyber cover. Now, the business is focused on scaling its operations further, with data and technology sitting at the heart of its strategy.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Supporting underwriters, brokers, and end-clients through data<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Previously working with a \u201clitany of spreadsheets,\u201d in a \u201cself-made Azure environment,\u201d Ridge needed a more sophisticated and scalable solution for the next stage and evolution of the business.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With a team of eight underwriters and a gross written premium of over $20m<\/span><span style=\"font-weight: 400;\">,<\/span> <span style=\"font-weight: 400;\">it wanted a system that would enable the business to streamline and speed up its entire customer lifecycle, from sales through to accounting. It also wanted to empower its underwriters with the data to understand the cyber landscape better and support them in decision-making, particularly as the sector emerged from a hard market.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cOur underwriters need to have visibility of what&#8217;s going on sector by sector, province by province, to understand where controls are up-to-speed or where they might be lacking,\u201d says Markell.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ridge also sees data as critical to helping Canadian businesses to secure their systems more effectively and implement cyber hygiene to a level that would enable them to transfer the risk. Research has shown that <\/span><a href=\"https:\/\/www.ibc.ca\/news-insights\/news\/small-businesses-are-underestimating-their-cyber-risk-despite-increased-threats\"><span style=\"font-weight: 400;\">69% of Canadian small businesses do not consider cyber security a financial priority<\/span><\/a><span style=\"font-weight: 400;\">. Access to the right data will enable Ridge to communicate the latest trends and needs with brokers and their end-clients.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cSecurity evolves at breakneck pace because the hackers and the threat actors are very advanced and they&#8217;re sophisticated and it&#8217;s organized,\u201d says Markell. \u201cIt&#8217;s incumbent upon us to understand the threat, how is it going to impact Canadian businesses, as well as our portfolio overall.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ridge takes a highly consultative and customer-focused approach with its brokers: \u201cwe try to be extensions of their sales teams and help them get to yes,\u201d says Markell. Coming from a broker background himself, Markell was also highly cognizant of the need to make brokers\u2019 jobs easier, rather than increasing their workload.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cBrokers don&#8217;t need portals, they need dashboards,\u201d he explains. \u201cYou still need to be able to transact in the old-fashioned way, but while giving an option of that seamless flow of data that\u2026 empowers brokers to get their sales lifecycle shortened significantly.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Selling on behalf of Lloyds Syndicates, Ridge also needed a system that would enable it to strengthen its carrier relationships, and fulfill its regulatory and governance obligations, such as regular comprehensive auditing, in a more streamlined way.\u00a0\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Digging deep to find the best fit<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ridge began its software search by working with a third-party IT engineering firm to carry out due diligence of its needs and potential solutions, including analysing the base level of code of potential partners.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The company wanted a platform that could adapt to its specialist needs, scale with the business and integrate seamlessly with current and future partners. For example, it needed connectivity with the company\u2019s accounting software, and Lloyds Canada\u2019s MGA platform, to give carriers full visibility of its portfolio and the business growth, while reducing the need to re-key data, and the chance of errors.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After a thorough search, Ridge identified Insly as the best fit for its needs, due to its flexible low\/no-code programming language and open APIs to ease integrations. Ridge also felt that Insly delivered the level of data management functionality it needed to scale.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cReally being able to drill down and effectively quantify some of the trends that we&#8217;re seeing was one of the key elements of our partner selection. Harnessing and taking control of our own data was massively important in that decision making process,\u201d says Markell.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Finally, the company was impressed with the Insly team, particularly valuing its specialist insurance knowledge, which was frequently lacking with more generalist solutions.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Laying foundations for the future<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Ridge is currently in the process of bedding the Insly system in, transferring data over from its legacy systems, and establishing integrations with its accounting system and Lloyds Canada.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cThe reinsurance community and our backers have really appreciated that,\u201d says Markell. \u201cWe can give visibility now; our data set is richer. We can report back in a much more efficient and better way.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With three products now built on the platform and one more due to be launched in early 2024,<\/span><span style=\"font-weight: 400;\"> Markell is optimistic that it will soon see benefits cascading down to its broker partners and end-clients, providing them with the best support and protection possible.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cCanadian small, mid-size businesses deserve security solutions, and they deserve the ability to transfer the risk at certain maturity points,\u201d he says.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For other MGAs looking to upgrade their systems, Markell advises: \u201cbe clear what they need from software,\u201d before starting their search and urges them to be patient and invest time in getting the implementation right: \u201c\u2026get it right first time and you nail the foundation. It&#8217;s setting yourself up for scalability and for success,\u201d he concludes.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Insly&#8217;s no-code platform is highly configurable, allowing insurers and MGAs to launch new insurance propositions quickly, keep operating costs low and maintain full compliance with capacity providers. So, if you would like to find out more about our platform\u2019s potential for your business, book a demo with us today.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><span data-contrast=\"auto\"><span style=\"color: #000000;\"><a class=\"btn light-green-border medium radius animated animation-delay-1 book-a-demo, popmake-10953\" href=\"#\">Book a demo<\/a><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Ridge Canada wanted to enhance decision-making, scale its operations, and better support its brokers and end clients, it chose Insly due to its flexibility, data management capability and specialist insurance expertise. With three products now built on Insly, Ridge can bind its specialist cover in just ten minutes, and the business is growing fast, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":17235,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[402,36,39,78],"tags":[255,26,79],"class_list":["post-17220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-client-stories","category-insurance-innovation","category-mga","tag-customer-story","tag-insurance-innovation","tag-mga"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Story: Insly helps Ridge Canada deliver data-powered cyber insurance - Customer Story: Ridge Canada | Insly<\/title>\n<meta name=\"description\" content=\"In this customer story, find out how we helped one of our customers, Ridge Canada deliver data-powered cyber insurance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insly.com\/en\/blog\/customer-story-insly-helps-ridge-canada-deliver-data-powered-cyber-insurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Story: Insly helps Ridge Canada deliver data-powered cyber insurance - 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