{"id":17576,"date":"2024-03-28T13:35:25","date_gmt":"2024-03-28T10:35:25","guid":{"rendered":"https:\/\/insly.com\/?p=17576"},"modified":"2025-02-12T11:44:49","modified_gmt":"2025-02-12T08:44:49","slug":"customer-story-how-alta-signa-is-powering-in-person-distribution-with-inslys-technology","status":"publish","type":"post","link":"https:\/\/insly.com\/en\/blog\/customer-story-how-alta-signa-is-powering-in-person-distribution-with-inslys-technology\/","title":{"rendered":"Customer story: How Alta Signa is powering in-person distribution with Insly\u2019s technology"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">Fast-growing specialist MGA, Alta Signa, wanted a more sophisticated technology solution to improve speed to market, build process efficiency, and give the business flexibility to evolve and scale its in-person distribution model. After a detailed evaluation, it chose Insly due to its ability to manage the whole insurance lifecycle and MGA expertise.\u00a0\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">Just a few months after going live, Alta Signa has already seen a significant reduction in manual processes, a faster underwriting and quote process, more efficient claims, and greatly enhanced data management and reporting. When asked for his advice to other MGAs, Alta Signa IT &amp; Operations Manager, Alex Cuadros, commented:\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">\u201cMy advice would be to consider Insly as a potential candidate, due to their wealth of MGA experience and the strength of the technology, which is affordable, very flexible, and easy to use, plus the team is wonderful to work with. Whatever your project needs, Insly can make the difference.\u201d<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><iframe src=\"\/\/www.youtube.com\/embed\/F471cbQfBbc\" width=\"750\" height=\"421\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 style=\"text-align: justify;\"><b>Relationship-based approach, backed up by tech\u00a0\u00a0<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When he founded Alta Signa in Brussels in 2019, Gerard Van Loon had a clear strategy: to serve Continental Europe through an in-person underwriting network, working locally with brokers. Focused on professional cover, Van Loon knew that a relationship approach would enable the business to reach small to medium enterprises more effectively, enabling the business to diversify risk, and price products more accurately.\u00a0\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">At the same time, technology was always critical to the success of the business model, to provide speed and efficiency in the back-end to scale in-person underwriting. Having originally developed a proprietary cloud-based system, as Alta Signa expanded to \u20ac36m GWP, serving seven countries, the team realised it needed a more sophisticated platform and set out to find a third party to meet its needs.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWe wanted something more efficient and flexible, where we can better assess our risks, do more accurate pricing, and that will enable us to build products more efficiently,\u201d explains Cuadros.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>A tech upgrade for an ambitious MGA<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Alta Signa wanted a full-cycle system that had strong automation across its business processes, including underwriting, a strong rating tool, comprehensive document functionality, and data-driven reporting for itself and its partners. In terms of ROI, it wanted to reduce the time to market of new lines of business and create more efficient internal processes, while retaining the human element that is crucial for speciality lines.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWith these kinds of products, the underwriting process is especially complex with many steps, a concrete methodology, and underwriting guidelines, which mean we need to be transparent and keep track of a lot of documents,\u201d says Cuadros. \u201cWhile we cannot fully automate the end-to-end process, we can streamline and automate some steps, for example, risk analysis where underwriters spend more time.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Flexibility was also critical so that the team could adapt the system to respond to a dynamic and evolving market, as well as new requests from carriers.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cTomorrow we may receive a requirement to better assess or track our portfolio exposure, and we need to include these elements or new data into the platform. So, we wanted to have something flexible and quick,\u201d says Cuadros.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With an eye on the present and the future, the ability of a system to integrate with other third-party systems was also vital, to ensure that Alta Signa would be free to optimise further in the future.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWe are not living in an isolated world, and there are a lot of good products out there in the market,\u201d says Cuadros. \u201cSo, we wanted to pick best-in-class and create an ecosystem that best serves our business interests, through easily connecting through other data and service providers.\u201d\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>A smooth implementation\u00a0<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After an extensive evaluation process, Alta Signa decided that Insly best met all its criteria, and was confident that the team had the experience and expertise to manage the implementation effectively:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWe wanted to find an experienced operator in the market that could help us to do that transition,\u201d says Cuadros. \u201cInsly has a wealth of experience working with MGAs and we were very confident that we could meet all of our targets and objectives.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The implementation involved capturing Alta Signa\u2019s specific requirements and then mapping these into the platform. Cuadros says the team was highly impressed, describing communication with Insly\u2019s technical architects and project managers as \u201cvery fluent,\u201d while the data migration went smoothly.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cThe migration was excellent,\u201d continues Cuadros. \u201cIt was done in just one shot and lasted about eight hours. We didn&#8217;t find any important issues, which meant we could roll out the new platform as planned, with no further delays.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Integration with other systems and onboarding employees have also been relatively pain-free, aided by training and materials provided with the help of the Insly team.\u00a0\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Early wins<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Alta Signa has already seen key wins, including a reduction in manual processes and rekeying data. Quotes and documents are now generated automatically, plus products can be launched faster, due to product schema which provides underwriters with templates on which to customise to clients\u2019 specific needs.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cThe underwriting process has been shortened significantly and is more efficient, thanks to features such as document creation, risk analysis sheets, and pricing being embedded in the platform,\u201d says Cuadros. \u201cThis has made underwriters\u2019 lives much better.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The business has also seen big improvements in its claims process, which is now linked directly to accounting and reporting, so the team can automatically create reports such as settlement and claims bordereaux. Content management has also improved greatly, as all documents are now stored and searchable within the system, creating what Cuadros calls a \u201csingle source of truth\u201d, assisting day-to-day operations and regulatory compliance.\u00a0\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Endless possibilities<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With Insly up and running, Alta Signa is already working on new features and functionality and has big plans. For example, it hopes to roll the platform out to its brokers and carriers, to give them greater connectivity.\u00a0\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cIn an ideal world, we want to create a broker portal where they can create quotes,\u201d says Cuadros. \u201cAnd we want to give access to carriers, so they can track the performance of our portfolio, via reporting and dashboards, saving a lot of back-and-forth.\u201d\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The team is also working on incremental efficiency improvements, for example, policy documents to be automatically sent to relevant parties, and automatic referrals when new business needs further approval. Both will save further valuable time for underwriters.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u201cWe are just starting with the foundations and then adding other blocks on top, while we scale and generate more revenues,\u201d says Cuadros. \u201cAnd it&#8217;s like a virtuous circle because as we grow, we need new functionality and then new features help us to be even more efficient.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">With Insly\u2019s modular system, businesses can choose the elements that suit their needs now, and then scale as these needs evolve. Thanks to our flexible platform, plus our team of insurance and technology experts, implementation is hassle-free. Book a demo now and find out how we can help you reduce manual processes and improve efficiency.\u00a0\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333;\"><span data-contrast=\"auto\"><span style=\"color: #000000;\"><a class=\"btn light-green-border medium radius animated animation-delay-1 book-a-demo, popmake-10953\" href=\"#\">Book a demo<\/a><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fast-growing specialist MGA, Alta Signa, wanted a more sophisticated technology solution to improve speed to market, build process efficiency, and give the business flexibility to evolve and scale its in-person distribution model. After a detailed evaluation, it chose Insly due to its ability to manage the whole insurance lifecycle and MGA expertise.\u00a0\u00a0 Just a few [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":17583,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[402,36,39,78],"tags":[356,22,347],"class_list":["post-17576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-client-stories","category-insurance-innovation","category-mga","tag-client-story","tag-innovation","tag-insurance-innnovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer story: How Alta Signa is powering in-person distribution with Insly\u2019s technology - Customer Story: Alta Signa | Insly<\/title>\n<meta name=\"description\" content=\"In this customer story, find out how we helped one of our customers, Alta Signa power in-person distribution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insly.com\/en\/blog\/customer-story-how-alta-signa-is-powering-in-person-distribution-with-inslys-technology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer story: How Alta Signa is powering in-person distribution with Insly\u2019s technology - 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