{"id":26026,"date":"2026-04-30T10:21:29","date_gmt":"2026-04-30T07:21:29","guid":{"rendered":"https:\/\/insly.com\/en\/?p=26026"},"modified":"2026-04-30T10:21:29","modified_gmt":"2026-04-30T07:21:29","slug":"track-claims-like-food-delivery-with-new-insly-claims-portal","status":"publish","type":"post","link":"https:\/\/insly.com\/en\/blog\/track-claims-like-food-delivery-with-new-insly-claims-portal\/","title":{"rendered":"Track claims \u201clike food delivery\u201d with new Insly claims portal"},"content":{"rendered":"
<\/div>

New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims.<\/span><\/i><\/p>\n

30 April 2026: <\/b>Insly<\/span><\/a>, the low-risk, enterprise-grade insurance software provider, has launched a new <\/span>claims portal<\/span><\/a> enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in control of the claims process from first notification of loss (FNOL) through to resolution, the portal removes or significantly reduces the need for phone calls and emails to claims handlers, while ensuring customers are always fully up to date on the status of their claim.<\/span>\u00a0
\n<\/span><\/p>\n

 <\/p>\n

Customer-facing portal\u00a0<\/h2>\n

The portal sits as an intelligent front end over any core claims system to capture the FNOL, extract and validate claims data, and feed structured information directly into the back-office system –\u00a0 without requiring the policyholder to pick up the phone. <\/span>Once the claim is underway, the portal gives customers real-time visibility of its status – much like the interface of a food delivery app – alongside expected payout and full claims history.<\/span><\/p>\n


\n<\/span>Advisor portal\u00a0<\/h2>\n

The portal also offers an advisor portal, enabling claims handlers and loss adjusters to carry out FNOL and claim administration over the phone or via email where required. The advisor interface also includes an AI recommendation layer, which analyses claims against the policyholder\u2019s specific terms and conditions, relevant legislation, and any internal rules, before producing a recommendation – approve or reject – alongside a confidence level and the reasoning behind it. So claims handlers and loss adjusters have everything they need to make a fast, well-informed decision.\u00a0<\/span><\/p>\n


\n<\/span>No-touch claims<\/h2>\n

The system can also offer no-touch claims based on pre-configured criteria, with no adjuster involvement at all, from FNOL to settlement. MGAs and insurers define the rules – by claim category, amount, or other parameters – and can switch auto-approval on or off per product line.<\/span><\/p>\n

The portal is fully white-labelled – policyholders see only the MGA\u2019s or insurer\u2019s brand throughout – while tone, language, terminology, escalation rules, and custom instructions are fully configurable to the compliance and customer experience requirements of the business.\u00a0<\/span><\/p>\n

The claims portal can be used with Insly or integrated with any other policy administration system (PAS) or claims core system, to enhance the customer and loss adjustor experience without disrupting core processes and data. For new and existing users of Insly\u2019s claims system, the portal will come pre-integrated.\u00a0
\n<\/span><\/p>\n

\u201cClaims can be a significant point of friction for insurers, MGAs and their customers, involving multiple calls and emails to gather information, ask questions and chase status updates,\u201d comments Risto Rossar, Founder and CEO of Insly. \u201cOur new Claims Portal removes that friction by enabling policyholders to file and track their own claims and leveraging the latest AI capabilities to handle the analysis and resolve straightforward cases. The result is a more streamlined, faster experience for the customer, while reducing the workload and associated cost for insurers and MGAs. It\u2019s a win-win.\u201d<\/p>\n

<\/span><\/p>\n

 <\/p>\n

Book a demo<\/a><\/p>\n

 <\/p>\n

About Insly\u00a0<\/b><\/p>\n

Insly is the low-risk insurance software provider, on a mission to give every MGA and insurer access to enterprise-grade software, without prohibitive upfront costs and monthly spend. Founded in 2013 by Risto Rossar, who established the first digital insurance broker in the world in 2000, Insly is built on deep insurance and technology expertise with products designed around the exact needs of MGAs and insurers. Insly\u2019s flexible, modular solutions span the entire insurance lifecycle, from underwriting and product development to a 100% accurate finance and accounting engine, plus innovative AI products. Fast to implement, and with pricing linked to business growth, it helps insurance companies scale, without the financial risk, and delivers real results. On average, Insly customers report 93% growth in gross written premiums (GWP) over three years after launching on the platform.<\/span><\/p>\n

\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims. 30 April 2026: Insly, the low-risk, enterprise-grade insurance software provider, has launched a new claims portal enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in […]<\/p>\n","protected":false},"author":12,"featured_media":26028,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[335],"tags":[332,333,99],"class_list":["post-26026","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press_release","tag-claims-automation","tag-claims-handling","tag-claims-management"],"acf":[],"yoast_head":"\nTrack claims \u201clike food delivery\u201d with new Insly claims portal<\/title>\n<meta name=\"description\" content=\"New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insly.com\/en\/blog\/track-claims-like-food-delivery-with-new-insly-claims-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Track claims \u201clike food delivery\u201d with new Insly claims portal\" \/>\n<meta property=\"og:description\" content=\"New claims portal allows MGAs and insurers to offer self-service filing and real-time claims visibility, while cutting the operational cost of claims.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insly.com\/en\/blog\/track-claims-like-food-delivery-with-new-insly-claims-portal\/\" \/>\n<meta property=\"og:site_name\" content=\"Insly - 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