{"id":3201,"date":"2017-09-18T12:23:23","date_gmt":"2017-09-18T09:23:23","guid":{"rendered":"https:\/\/insly.com\/?p=3201\/"},"modified":"2023-08-18T14:32:17","modified_gmt":"2023-08-18T11:32:17","slug":"customer-portrait-save-minutes-seconds-insurance-agency","status":"publish","type":"post","link":"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/","title":{"rendered":"Customer portrait: how to save minutes and seconds in your insurance agency"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p>We recently had the pleasure of interviewing <strong>Khoo Kok Peng<\/strong>, Founder of the Singapore-based Svalinn Risk Solutions Pte Ltd.<\/p>\n<h3><strong>Who is Svalinn Insurance Agency? <\/strong><\/h3>\n<p>Svalinn is the name of a legendary shield that stands before the sun in Norse mythology. And we are its shield bearers. The role of a shield bearer in medieval times was to protect his lord in battle, using his shield to deflect blows and arrows.<br \/>\nI believe that the same role today is carried on by men and women who make insurance their craft, who serve and put the interests of their clients above their own.<br \/>\nI formed Svalinn in 2015 as an insurance agency focusing on Financial Lines, serving mainly startups and SMEs. Many of my current clients gave me a chance at the start, but I had to work really hard to earn their trust and to make Svalinn one of the top Financial Lines specialists in Singapore.<strong>\u00a0<\/strong><\/p>\n<h3>How did you\u00a0improve\u00a0efficiency in 2\u00a0weeks?<\/h3>\n<p>We were growing so fast that we simply outgrew our existing CRM system. The old system was unable to track policies bound\/renewed\/not issued or generate timely reports on outstanding premiums not collected.<br \/>\nI got frustrated with the increasing frequency of missing policy documents and the delay in collection of premium payments. I tried out different software, but was disappointed as most of them didn\u2019t fully understand the business workings of an insurance brokerage. Until I found Insly online.<br \/>\nThe video tutorials were very useful, so I decided to try out their system.<br \/>\nM\u00e4rtin from Insly was very helpful in answering all my queries and I was able to setup Insly for my agency within a few weeks.<\/p>\n<h3><strong>How has Insly helped your business?<\/strong><\/h3>\n<p>One word, <strong>speed<\/strong>.<br \/>\nWe don\u2019t have to log into multiple systems to find out information about our client\u2019s policy, whether the invoice has been issued or if the premium has been collected &#8211; everything is available on Insly.<br \/>\nInsly has streamlined our entire process from quotation, binding cover, collecting payment and claims handling. We can see real time information now on all our renewals, new sales, quotations and claims.<br \/>\n<strong>[bctt tweet=&#8221;Insly has made my agency more efficient and agile&#8221; username=&#8221;insly_com&#8221;]<\/strong><br \/>\n<strong>In summary, Insly has made my agency more efficient, agile and better positioned to take advantage of opportunities in the new economy.<\/strong><br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-3331\" src=\"https:\/\/insly.com\/wp-content\/uploads\/2017\/08\/Kok-Peng-Company-Insurance-Broker-Singapore-insly.jpg\" alt=\"Kok Peng Company Insurance Broker Singapore insly\" width=\"6000\" height=\"4000\" \/><br \/>\n<em>In photo:\u00a0<strong>Khoo Kok Peng<\/strong>,\u00a0Founder of the Singapore-based Svalinn Risk Solutions Pte Ltd<\/em><\/p>\n<p style=\"text-align: center;\"><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:317}\"> <span style=\"color: #333333;\"><span style=\"color: #000000;\"><a class=\"btn light-green-border medium radius animated animation-delay-1 book-a-demo, popmake-10953\" href=\"#\">Book a demo<\/a><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We recently had the pleasure of interviewing Khoo Kok Peng, Founder of the Singapore-based Svalinn Risk Solutions Pte Ltd. Who is Svalinn Insurance Agency? Svalinn is the name of a legendary shield that stands before the sun in Norse mythology. And we are its shield bearers. The role of a shield bearer in medieval times [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":9021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[348],"tags":[127,128,193,231,69,232,216,133,27,217],"class_list":["post-3201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archived","tag-case-study","tag-customer-success-story","tag-insurance","tag-insurance-agency-in-singapore","tag-insurance-broker-software","tag-insurance-singapore","tag-insurance-software-for-brokers","tag-insurance-technology","tag-insurtech","tag-life-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer portrait: how to save minutes and seconds in your insurance agency - Insly<\/title>\n<meta name=\"description\" content=\"We recently had the pleasure of interviewing Khoo Kok Peng, Founder of the Singapore-based Svalinn Insurance Agency. 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Who is Svalinn Insurance Agency?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/\" \/>\n<meta property=\"og:site_name\" content=\"Insly - Design &amp; deliver insurance products\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inslycom\" \/>\n<meta property=\"article:published_time\" content=\"2017-09-18T09:23:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-18T11:32:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/insly.com\/wp-content\/uploads\/2017\/09\/insurance-broker-in-Singapore-customer-success-story-Insly-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mohammadreza Gharaeiyan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@insly_com\" \/>\n<meta name=\"twitter:site\" content=\"@insly_com\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohammadreza Gharaeiyan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/\"},\"author\":{\"name\":\"Mohammadreza Gharaeiyan\",\"@id\":\"https:\/\/insly.com\/en\/#\/schema\/person\/950c68d1ff5bf7ef863ec7ad752aa8e5\"},\"headline\":\"Customer portrait: how to save minutes and seconds in your insurance agency\",\"datePublished\":\"2017-09-18T09:23:23+00:00\",\"dateModified\":\"2023-08-18T11:32:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/\"},\"wordCount\":424,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/insly.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/insly.com\/wp-content\/uploads\/2017\/09\/insurance-broker-in-Singapore-customer-success-story-Insly-1-scaled.jpg\",\"keywords\":[\"case study\",\"customer success story\",\"insurance\",\"insurance agency in singapore\",\"Insurance broker software\",\"insurance singapore\",\"Insurance Software for brokers\",\"Insurance technology\",\"Insurtech\",\"life insurance\"],\"articleSection\":[\"Archived\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/\",\"url\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/\",\"name\":\"Customer portrait: how to save minutes and seconds in your insurance agency - Insly\",\"isPartOf\":{\"@id\":\"https:\/\/insly.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/insly.com\/en\/blog\/customer-portrait-save-minutes-seconds-insurance-agency\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/insly.com\/wp-content\/uploads\/2017\/09\/insurance-broker-in-Singapore-customer-success-story-Insly-1-scaled.jpg\",\"datePublished\":\"2017-09-18T09:23:23+00:00\",\"dateModified\":\"2023-08-18T11:32:17+00:00\",\"description\":\"We recently had the pleasure of interviewing Khoo Kok Peng, Founder of the Singapore-based Svalinn Insurance Agency. 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