Top Use Cases for RPA in the Insurance Industry
Wondering how you can incorporate robotic process automation (RPA) into your MGA or insurance operations? RPA is a hugely versatile technology for workload automation in insurance that is relatively straightforward to implement alongside your existing systems. Plus, it is a highly effective way of starting to automate and streamline how you work, thereby improving your customer interface, reducing mundane activities for your team, and increasing productivity.
RPA can deliver value throughout the entire insurance lifecycle, but if you’re looking for ideas of how and where to start, here are some of the main areas to consider:
Underwriting has advanced rapidly in recent years, as MGAs and insurance companies have benefitted from increasing volumes of data to understand risk and build and price policies effectively. The challenge now is collecting and collating all of this data so that underwriters and AI tools can analyse it in a short timeframe, to deliver rapid decisions to customers. This is where RPA can help, with underwriting RPA tools capable of collecting essential customer data and presenting it on a central dashboard for faster decision-making.
For example, Insly's Virtual Underwriting Assistant tool automatically pulls in information from third-party data sources, such as Companies House or the Driving and Vehicle Licensing Agency (DVLA), as well as carrying out address, vehicle, vessel, and credit checks. This helps underwriters to verify customer information without manually searching through databases, which involves logging into different systems, and manually transferring information. Having relevant data collated by RPA removes the need for these manual tasks, eliminating distractions and streamlining everyday operations, to keep underwriting teams focused on doing their best work. It also minimises instances of human errors.
As with underwriting, claims processing involves collecting and processing large volumes of data from both the customer and third-party sources, which must then be reviewed and analysed by a claims agent. RPA can make this process significantly faster and more efficient by extracting data from customer claims forms, including supporting documents and images, integrating relevant third-party information where required, and cross-referencing with policy details. As a result, it takes on a lot of the heavy lifting, particularly with the most straightforward claims, so the claims team is freed up to focus on more complex cases, and speaking directly to customers.
Insurance is a heavily regulated industry, with companies required to demonstrate how they are complying with a whole host of set standards and looking after the interests of customers. As a high proportion of compliance work involves tracking and reporting on sales, policy, customer and data processes, these tasks are perfect for RPA to take on. RPA systems can be programmed to collect the required compliance information at the right time, in the right format to populate reports. It ensures a comprehensive audit trail, accuracy and ensures that compliance is never overlooked.
RPA is also ideally suited to handling all those bits of policy admin that need to happen regularly, such as payments, account changes, renewals, and cancellations. Customer communication can be processed automatically, with relevant data extracted, systems updated, and responses and notifications sent back to customers, without the need for manual intervention from employees. So, customers receive immediate, seamless service, with minimum effort.
There are numerous forms involved in the insurance lifecycle from customer quote forms to registrations, or quote request forms. RPA makes processing and transferring information between forms super simple, incorporating optical character recognition (OCR) software to verify signatures and other handwritten information. The information can then be automatically populated in the relevant systems, and teams notified that an action has been completed.
Finally, RPA can help MGAs and insurance companies to implement new policies and tools for their customers, such as customer portals, apps, and on-demand premium calculators. These not only help customers to make the right insurance decisions, but they also help to differentiate your company from the competition. Using Insly's tools, our partners have already implemented hundreds of new fully-automated insurance products, for example MGA Encompass built a fully-functioning property owner insurance solution in two weeks.
Improve your MGA workflow with Insly’s RPA powered platform
Insly enables MGAs and insurance companies to enjoy all the benefits of RPA technology without extensive development time and technical knowledge. A low-code SaaS solution, it spans the entire insurance lifecycle from product development to claims and because it takes a modular approach, you can integrate it alongside your existing IT infrastructure.
Get in touch with the team today to find out more and organise a demo of the platform.