Give your policyholders a modern, self-service claims experience, from FNOL to resolution. No more phone calls. No more chasing updates.
THE PLATFORM
Insly Claims has two parts that work together, a powerful back-office engine and an intelligent FNOL intake layer for customers and advisors.
Your back-office powerhouse. CRM-style pipeline, full financial ledger, document management, task delegation, reporting and third-party access. Everything a claims handler needs in one place.
Three ways to file: AI chatbot conversation, invoice upload with automatic extraction, or simple name lookup. Every path leads to the same smart, pre-filled claim.
FNOL INTAKE
A self-service portal guides policyholders through first notice of loss in minutes, pulling in what's already known from their policy, so they confirm rather than retype. No call required.
The AI chat walks customers through their claim with natural conversation. It auto-fills from policy data, name, vehicle, property, coverage, so customers confirm rather than re-type.
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File a Claim
Once a claim is filed, policyholders get a branded tracking portal showing exactly where things stand, no need to call, no need to chase. Like tracking a food delivery, but for their claim.
Helsinki · 28 Mar 2026 · Motor — Flex Pack
Claim #CLM-2026-0384
AI-POWERED CLAIMS
Every claim gets an AI recommendation, with confidence scoring, referenced policy terms, and applicable laws. Train it on your rules. Let it handle the routine.
Every claim gets an AI recommendation: Approve, Reject, or Needs Review, with a confidence score and detailed reasoning. The AI references your actual policy terms and conditions, applicable laws and coverage limits.
Upload your product terms and conditions, country-specific insurance laws and internal claims guidelines. The AI learns your rules and applies them consistently to every claim.
When the AI chatbot identifies that a claim needs human attention, it seamlessly hands over to a live agent, with full context. No customer has to repeat themselves.
Here's what handlers see on every claim
Control how the chatbot interacts with your customers. Set the tone, questions, verification steps, and escalation triggers. Each customer deployment can be tuned independently.
Review and rate AI conversations. Train the system from real interactions. Flag edge cases for continuous improvement.
Define rules with priorities, amount thresholds and keyword matching. The AI applies them automatically, handlers focus only on claims that truly need judgment.
THE CORE ENGINE
Built around the way claims teams actually work. Full pipeline visibility, financials, reporting and every operational tool, in one place.
Every claim in one view. Filter by status, handler, product, or date. Every claim has a clear owner, a clear status and a full history. Nothing falls through the cracks.
Every reserve, decision and payment is tracked end-to-end. Full audit trail from creation through to final payout. Built for finance teams and auditors.
Loss ratios, claims frequency, reserve adequacy and handler performance are all in real-time dashboards. Share with your board, reinsurers, or regulators instantly.
Every change, decision and status update logged with timestamps. Full traceability for compliance and dispute resolution.
Assign tasks to handlers, repair shops, or partners. Track deadlines and progress. Built-in reminders keep everyone accountable.
Give repair shops, loss adjusters, or legal partners controlled access to specific claims. Everyone works from the same data.
When a catastrophe hits, connect all related claims to one event. Track costs and report to reinsurers in minutes, not weeks.
Photos, invoices, medical reports, police reports are all linked to the right claim. Drag-and-drop uploads which get extracted automatically with Nora, Insly's AI layer.
Track all parties involved in a claim, policyholders, claimants, witnesses, insured objects.
PRODUCT TYPES
Building a new claims type is straightforward, we can adapt to any insurance product you offer.
Collision, glass, theft, vandalism
Fire, water, break-in, liability
Contents, structure, natural peril
Vet bills, surgery, medication
Injury, disability, hospital cash
Trip cancellation, medical, baggage
INTEGRATION
Insly Claims is a standalone product. Use it as part of the Insly ecosystem or connect it to your own policy administration system.
THE DIFFERENCE
| Capability | Traditional approach | With Insly Claims |
|---|---|---|
| FNOL intake | Phone call, manual form, PDF email | AI chatbot with policy auto-fill |
| Claim decision | Handler reads policy, checks manually | AI recommends with confidence + references |
| Customer visibility | "We'll get back to you" | Real-time tracking portal with timeline |
| Financial tracking | Spreadsheets, separate accounting | Full ledger: reserves → decisions → payments |
| Third-party coordination | Email chains and phone calls | Direct system access with task delegation |
| Compliance / audit trail | Pieced together from multiple systems | Every action logged with timestamp + user |
| Reporting | Monthly manual reports | Real-time dashboards and KPIs |
| Catastrophe management | Ad hoc tagging in spreadsheets | Major events with linked claims + cost tracking |
From FNOL to final payment, AI-powered, configurable, and ready for production.
